Comments on: SolidWorks – You’ve Got A Hanger!

By: Anonymous

Anonymous — Thu, 30 Dec 2010 03:04:00 +0000

I know we would. It is a line in the budget every year. Personally, I think it is a good value to be able to get the latest version when it comes out, to be able to participate in the Beta,Plain Carbon Steel Plate Alloy Steel Plate and also for the few-and-far-between support calls to the VAR when we can't figure something out (yes, we have an excellent VAR!).

By: flash design

flash design — Tue, 23 Nov 2010 06:27:00 +0000

There are two type of peoples, one are those to which the policy will make difference and they will work according to that and others will be there for whom change in policy won’t make any difference. In a way you can say that there are 50-50 chances of both the parties.

By: mold removal West Palm Beach

mold removal West Palm Beach — Wed, 03 Nov 2010 06:19:00 +0000

good post .

By: Methadras

Methadras — Thu, 05 Aug 2010 08:17:56 +0000

Well, to further muddy the waters, the argument could be made that SW shouldn't even be charging a maintenance fee for software that they should fix to begin with. User should have a reasonable expectation that the software they use regardless of what version they run will work and will be fixed via SP's without having to pay extra for it.

All this does is cloak the real issue as to the value of VAR's and what they really bring to the table and how SW is willing to put them up as a roadblock to having customers directly deal with SW. I personally believe that the VAR model is flawed and needs to be gotten rid off and SW should deal directly with customers and remove the layer of middlemen once and for all.

By: Brian

Brian — Wed, 14 Apr 2010 19:19:55 +0000

Josh,

I have thought about this angle, and actually was going to address it in the post too, but then didn't.

Sure they would lose some folks who would let maintenance lapse, but there are also quite a few who would stay on it.

I know we would. It is a line in the budget every year. Personally, I think it is a good value to be able to get the latest version when it comes out, to be able to participate in the Beta, and also for the few-and-far-between support calls to the VAR when we can't figure something out (yes, we have an excellent VAR!).

SolidWorks could up the renewal fees to get back on maintenance after letting it lapse to combat this (and I wouldn't blame them one iota for doing that).

But charging for bug fixes is plain wrong!

By: Brian

Brian — Wed, 14 Apr 2010 14:19:55 +0000

By: Josh M

Josh M — Wed, 14 Apr 2010 03:59:12 +0000

Hey Brian, thanks for talking about this. it's true, this change in policy won't affect many, but the policy itself does, and in turn it would affect SolidWorks (and the VARs) if they dropped it. Think of this… if bug fixes (SP's) were free, would you stay on maintenance? I wouldn't and most others wouldn't. They would lapse a couple years and renew. They're in a sticky situation, but it's not impossible to really add value to the resellers and endear customers like us.