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Now That’s Customer Service!

18 August 2008 No Comment

During my blog reading last week, I noticed that Mike Puckett had an article about Certified SolidWorks Professionals (CSWP) and that SolidWorks was looking for testimonials and quick tips that could possibly be published in an upcoming issue of SolidWorks Express.

At the end of the article, Mike mentioned the opportunity for current CSWP’s to take the CSWP Advanced Sheet Metal Specialist exam for free.  So off I scurried to see about claiming my free exam.

Now, if you read my blog, you know that I recently changed jobs.  But when I had taken my CSWP exam, I used my corporate email…which I no longer have access to.

So, at Mike’s suggestion, I fired off an email this morning to [email protected] explaining my predicament.  I felt certain that I might have some difficulty getting things switched over.  But within 20 minutes, I had a reply stating that everything had been changed, and I was able to log in and change my information, view my certificates, and download my logos!

I later sent another email inquiring about the free exam, and had my coupon code in 2 minutes!

I just want to take this opportunity to publicly thank Jeremy Luchini and the whole Certification team and give them much kudos for their prompt, excellent customer service! 

I’m telling you, if you ever get to meet and know any of the SolidWorks employees, you will see that they genuinely care about your issues and want to help…  How can you meet any of these fine folks, you ask?  SolidWorks World!

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